Dellea.biz Computer Services

Scope of Service: Delivers hands-on, in-person troubleshooting and hardware repairs directly to your door for physical Windows PC, network, and peripheral problems that cannot be solved remotely. Covers Windows desktop/tower repairs, cable organization, diagnostic hardware testing, physical webcam and microphone failures, and machines that will not turn on or repeatedly drop internet connections. Provides dedicated troubleshooting for wireless printers and scanners—including Wi-Fi disconnects, official manufacturer driver installations, paper tray and print spooler errors, and scan-to-folder network profile glitches—preventing remote firewall adjustments that could sever your PC's internet connection. Arthur also handles hands-on accessibility setups (display scaling and screen resolution), assistance with forgotten local passwords, Microsoft Account lockouts, and BitLocker recovery key screens. In addition, visits provide home Wi-Fi and router security optimization, as well as hands-on remediation for active cyber compromises (such as self-moving cursors, persistent screen locks, or data theft) after the computer has been disconnected from the network.

Service Area & Household Prerequisites: Flat-rate fee of $100.00 for a 180-minute visit, or included at no additional charge for VIP subscribers. Mobile service is provided strictly within a 20-mile radius of Great Barrington, MA. Households must be completely free of contagious illness for at least one full week prior to the visit, and winter driveways must be cleared and safe for a front-wheel-drive car. Clients must maintain independent backups prior to service, as success recovering lost accounts or bypassing encryption cannot be guaranteed and carries inherent risk of data loss. We reserve the right to refuse repairs on outdated hardware. Read our Service Agreement for more information.