Dellea.biz Computer Services

• If your screen is suddenly taken over by a blaring popup lock screen claiming your computer is infected, do not panic and never call the toll-free number provided. These are deceptive web pages designed to scare you; you can often resolve this simply by pressing Ctrl+Alt+Delete to open the Task Manager and force-closing your web browser.

• If you realize you are in the middle of a phone scam or someone has tricked you into installing remote access software, hang up the phone immediately and unplug your computer's power cord or disconnect it from your Wi-Fi router. Severing the internet connection instantly stops the scammers from accessing your data.

• For bank-requested malware scans—often required if your financial institution detects suspicious login activity—you can run a full system scan using Microsoft Defender, which is already built into your Windows PC and provides excellent, safe baseline protection without the need for expensive third-party subscriptions.

• If you encounter a ransomware scare or receive an email threatening to expose your personal information unless you pay in cryptocurrency, simply delete the email. These are mass-mailed bluffs that rely on fear, and interacting with them only confirms to the scammers that your email address is active.

• Deceptive antivirus renewals are incredibly common; you may see popups claiming your McAfee or Norton subscription has expired even if you don't use those programs. These are just fake browser notifications, and you can self-resolve them by clearing your browser's history and blocking notifications from untrusted websites.

How We Can Help: We will never declare a system safe sight-unseen. For deceptive annoyances like fake virus alerts or false renewals, do not be alarmed—simply book a Remote Session and we will safely clean the browser. However, if you experience critical threats like self-moving cursors, persistent screen-locks, or active data theft, you must disconnect the computer from the internet immediately and book an emergency On-Site Visit using a clean smartphone or device. Booking is mandatory to secure your place in the queue.